Deliveries and Returns
SHIPPING
At PM ELEGANCE, every order is prepared with care to offer you an elegant and reliable experience.
Shipping Method
All orders are shipped via Colissimo (La Poste) with a tracking number.
Processing Times
Orders are prepared within 24 to 72 business hours (excluding weekends and public holidays).
Delivery Times
France:
2 to 4 business days
Europe:
3 to 7 business days
United States and International:
5 to 10 business days
These times are indicative and may vary depending on the period or the carriers.
Taxes and Fees
All taxes are included in the price of our products.
For deliveries outside the European Union, customs duties may exceptionally be requested by the destination country.
These fees remain independent of PM ELEGANCE and may be the responsibility of the customer.
Important Information
- A tracking number is sent after shipment
- PM ELEGANCE cannot be held responsible for delays caused by the carrier
- The customer is responsible for the accuracy of their delivery address
In case of an incorrect address, no refund can be guaranteed.
Returns and Exchanges
Your satisfaction is important to us🤍
Return Window
You have 14 DAYS after receipt to request a return.
Return Conditions
Items must be:
- Unworn
- Unused
- In perfect condition
- In their original packaging
Any item that does not meet these conditions will not be accepted.
Non-eligible items
For hygiene reasons:
- Earrings cannot be returned or exchanged
Return Shipping Fees
Return shipping fees are the responsibility of the customer.
Return Procedure
- Contact customer service at pmelegance1@gmail.com
- Indicate the order number
- Wait for approval before sending
Any return sent without prior approval will not be processed.
Refunds
After receipt and verification of the product:
* The refund is processed within 5 to 10 business days
* Via the original payment method
Special Cases
- Refused or unclaimed packages:
Return or reshipment fees may be the responsibility of the customer
* Product damaged after use: Non-refundable
* Package delay, loss, or theft: Carrier's responsibility
Customer Service
For any request:
pmelegance1@gmail.com
We will respond as soon as possible.
Important Note
By placing an order on PM ELEGANCE, you agree to our delivery and return policies.